Privacy Policy

Introduction

This Privacy Policy explains how zentravioxylumia.top AG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website zentravioxylumia.top or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian and European Union privacy laws.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect personal data that you voluntarily provide to us and data that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, business details)
• Communication preferences
• Messages and enquiries sent through our contact forms
• Any other information you choose to provide

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our website
• Referral sources and website navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

Service Provision (Contract Performance)

• Responding to your enquiries and providing customer support
• Delivering our marketplace optimization services
• Processing and managing service agreements
• Communicating about your projects and services

Legitimate Business Interests

• Improving our website functionality and user experience
• Analysing website traffic and user behaviour
• Developing and improving our services
• Protecting against fraud and ensuring website security
• Conducting market research and business analysis

Legal Compliance

• Complying with applicable laws and regulations
• Maintaining records for tax and accounting purposes
• Responding to legal requests and court orders

Consent-Based Processing

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services:

• Website hosting and cloud storage providers
• Email service providers for communications
• Analytics providers (Google Analytics)
• Marketing and advertising platforms (Google Ads)
• Customer relationship management systems

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety, or that of our users or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: 3 years from last contact
• Service agreements: 7 years after completion (legal requirement)
• Website analytics data: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Legal compliance records: As required by applicable law

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") under certain circumstances

Processing Restrictions

• Right to restrict processing of your personal data
• Right to object to processing based on legitimate interests
• Right to withdraw consent for consent-based processing

To exercise any of these rights, please contact us at [email protected] or +43 6628510613. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission, Standard Contractual Clauses, or other legally recognised transfer mechanisms to protect your data.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority in the EU.